CRM for D2C & e-commerce

Tele-recover the carts your storefront forgot.

Cash-on-delivery confirmation, abandoned-cart calls, return handling, repeat-customer nurture — built for the D2C brand whose AOV makes a phone call worth it.

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30-40%
RTO reduction with COD pre-verify
60 days
Post-purchase win-back trigger
90 sec
Per abandoned-cart call
₹999
Flat per month — whole CX team
Built for the motion

Six capabilities, tuned for this sector.

Abandoned-cart tele-recovery

High-value carts (over your threshold) drop into a call list. SIM dial, two-tap, AI summary, recovered-or-marked-lost in 90 seconds.

COD confirmation

Every COD order auto-creates a confirmation task. Pre-dispatch verification cuts RTO by 30-40% in our customer cohort.

Return / exchange handling

Returns inbox in the CRM, not in a Gmail folder. Reps see order history, last call, sentiment — and resolve on the spot.

Repeat-customer nurture

Win-back at 60 days post-purchase. Anniversary-of-first-order WhatsApp. Cross-sell to category-of-most-interest. All AI-suggested.

Channel-of-purchase routing

Shopify orders, Amazon Marketplace, Flipkart, your own site — same CRM, separate lanes, source ROI auto-attributed.

Recorded for refund disputes

Calls recorded with consent. When a customer disputes "I never agreed to the no-return clause," the recording is one tap away.

Cart → call

The high-value cart never leaves without a phone call.

Set a threshold — say ₹2,500 — and any cart above it drops into a tele-recovery list within an hour. SIM dial, two taps, AI summary, marked recovered or lost. The drop-off you used to write off becomes pipeline.

  • Configurable cart value threshold
  • AI-summary context surfaced before dial
  • WhatsApp link sent if rep does not connect
COD that does not bleed

A 30-40% RTO drop from one pre-dispatch call.

Every COD order auto-creates a verification task. The rep WhatsApps, then calls if needed, to confirm intent and address. Cancellations happen now, not after the courier's wasted trip — and your RTO line item shrinks.

  • Per-order verification task created automatically
  • WhatsApp first, call only if needed
  • Address corrections push back to Shopify
“

COD pre-verification killed about 35% of our RTO in the first month. That single workflow pays for the entire CRM, twice over.

NS
Neha Shankar
Ops head · home & decor D2C brand, Jaipur
E-commerce-ready features

Everything a D2C CX team needs.

  • Shopify, WooCommerce, Amazon, Flipkart — order auto-sync
  • High-value cart threshold drops into call list
  • COD orders auto-create pre-dispatch confirmation task
  • WhatsApp tracking link sent at fulfilment
  • Returns inbox inside the CRM with order history visible
  • 60-day win-back + anniversary nurture pre-built
  • AI-suggested cross-sell category per customer
  • Recorded calls (with consent) for refund-dispute evidence
E-commerce FAQ

Common questions from D2C ops heads.

How does COD pre-verification actually cut RTO?
Before dispatch, a rep WhatsApps and (if needed) calls the buyer to confirm intent and address. Soft-cancellations happen now, not after the courier's wasted trip. Our customer cohort sees a 30-40% RTO reduction.
Does it work with Shopify orders?
Yes. Shopify orders sync natively. WooCommerce, Amazon Seller Central, and Flipkart Seller Hub are also supported with auto-attribution back to channel of purchase.
Can I run abandoned-cart tele-recovery only on high-value carts?
Yes. Set a cart value threshold (e.g. ₹2,500). Anything above that drops into the call list within an hour of abandonment, with AI-summary context so the rep skips the small talk.
What happens during refund disputes?
Every call is recorded with consent. When a customer disputes a verbal agreement (e.g. "I never agreed to the no-return clause on this SKU"), the recording is one tap away from the order timeline.
What does it cost for a 12-person CX team?
A flat ₹999/month on the Growth tier — same as a 5-person or a 25-person team. No per-seat math; the new returns specialist does not add to the bill.

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Unlimited capacity at every tier — pay for your business, not your headcount. No card required, no annual lock-in.

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