Resolved. Send latency returned to baseline. Root cause: a downstream provider rate-limit during a regional spike. We've added a fall-back route.
Identified — increased queue depth on the WhatsApp template-send worker. Routing through secondary now.
Investigating reports of delayed WhatsApp template delivery (>15s). Inbound replies unaffected.
Resolved. Backlog cleared. All summaries from the affected window have been generated and back-filled to call records.
Investigating — AI summaries delayed 5–20 min for calls longer than 12 minutes. Call recordings, transcripts, and the rest of the product are unaffected.
Resolved. All buffered leads ingested. No data loss. We've raised the per-vendor retry window from 5 to 15 minutes.
Mitigating — buffering inbound payloads to the disk queue while we drain. New leads are being held, not lost.
Investigating — IndiaMart webhook deliveries showing 60–90s latency. Other lead sources (FB, website forms) unaffected.
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