CRM for clinics & healthcare

Fewer no-shows. Less paperwork. Calmer front desk.

Patient inquiries from Practo, JustDial, your website and WhatsApp — landed in one shared inbox per branch. Reminders that drop no-shows by a third. One flat price for the whole front desk team.

Start free trial Read Suraksha's story
-31%
No-show rate (after T-2hr reminder)
38/38
Reminders sent per day, per branch
9
Branches on one shared inbox
₹999
Flat per month — whole network
Built for the front desk

Not an EMR. Not overkill. The right amount of CRM.

Appointment + reminder loop

Book the slot once. WhatsApp confirmation goes out instantly. Reminder fires 24 hours before, then 2 hours before. No-shows drop, calmly.

WhatsApp Business templates

Pre-approved templates for confirmations, reminders, prep instructions, post-visit satisfaction. Sent from a verified business number — not someone's personal WhatsApp.

Tap-to-call + auto log

Every front-desk call logs against the patient profile automatically. Next shift sees what was said, what was promised, what's pending.

Multi-branch shared inbox

One inbox per branch, one rollup for the network manager. Patients calling the wrong branch get routed; no inquiry falls between cracks.

DPDP-ready, India-hosted

Patient data stays in India. Role-based permissions, audit logs, consent capture — built for India's data protection regime.

Post-visit feedback & recall

Auto-send a CSAT WhatsApp 48 hours later. Schedule the next dental cleaning or check-up at the right interval. Recall lists, not guesswork.

No-show recovery

The 2-hour reminder is the one that works.

In our clinic cohort, the T-24h reminder lifts attendance modestly. The T-2h reminder is the one that drops no-shows by a third. Both are built-in templates — you just turn them on.

  • T-24h + T-2h WhatsApp reminder cadence
  • Prep instructions attached (fasting, hydration, ID)
  • One-tap reschedule from the reminder itself
Multi-branch ops

Nine clinics, one inbox per branch, one network rollup.

Each branch front desk sees only their queue. The network owner sees a single dashboard rolling up all branches. Patients who call the wrong branch get routed silently — no re-dial.

  • Branch-level inbox, branch-level dashboards
  • Auto-route on phone-number lookup
  • Network-wide CSAT + no-show rate trends
“

The 31% no-show drop came from one thing — the WhatsApp reminder 2 hours before the slot. Patients show up. Doctors aren't sitting idle.

RS
Dr. Rohan Setty
Founder · Suraksha Clinics
Healthcare-ready features

Everything a clinic front desk needs.

  • Practo, Justdial, GMB, website forms — one shared inbox
  • Multi-branch routing with branch-level dashboards
  • T-24h and T-2h WhatsApp reminders pre-built
  • Prep-instruction templates (fasting, hydration, etc.)
  • CSAT WhatsApp 48 hours after visit
  • Recall slot queue (3 / 6 / 12 month intervals)
  • Role-based access; doctor sees only their patients
  • India-hosted, consent captured, audit log exportable
Healthcare FAQ

Common questions from clinic owners.

Is this an EMR?
No. It is a front-desk CRM — appointments, reminders, recall, patient communication. It works alongside any EMR you already use; we never touch clinical records.
Does the WhatsApp number need to be verified?
Yes — we help you get a WhatsApp Business API number verified during onboarding. Patients then receive reminders from a verified clinic number, not a personal one.
How is patient data protected under DPDP?
Data is hosted in India, consent is captured at appointment booking, role-based access ensures only the assigned doctor and front-desk see a patient, and every access is logged for audit.
Can we run nine clinics on one account?
Yes. Each branch gets its own inbox; the network owner sees a unified roll-up. Pricing is flat at ₹999/month regardless of branch count on the Growth tier.
What if a patient calls the wrong branch?
The shared inbox auto-routes by phone number lookup or by the rep picking the correct branch from a dropdown — the patient never gets re-dialed.

Start free in 5 minutes.

Unlimited capacity at every tier — pay for your business, not your headcount. No card required, no annual lock-in.

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